ServiceMaster Clean of Clark and Jackson County


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ServiceMaster Clean of Clark & Jackson County

Need Cleaning?

July 23rd, 2020 · No Comments

We get calls to clean up many types of dirty situations. Why we are cleaning an area changes which techniques we use to achieve the best results. Over the phone or in person, we go over a check list of questions to ensure we understand what your expectations are as a customer. Here are some of the questions we ask and can help you decide what extent of cleaning you would like to have done.

Why are we cleaning?

  • General dust buildup

  • Post construction cleaning

  • Nicotine build-up

  • House cleaning has not been maintained and you need a fresh start
  • Cleanup prior to placing a house up for sale
  • Did you have a disaster happen? (fire, water, mold, storm damage) We use different protocols to safely handle these situations.

Which rooms or areas are we cleaning?

  • Bedrooms
  • Bathrooms
  • Kitchen
  • Living Room
  • Dining Room
  • Basement

What do you want cleaned? Do you want it dusted or washed?

  • Walls-What are they made of?
  • Woodwork/ Trim- Usually includes doors, window and door frames, baseboards, crown moulding
  • Ceilings- What are they made of? How tall are they?
  • Ceiling Fans- How high up are they?
  • Light fixtures- Are they average or high detail?
  • Vents/ Registers-Vacuum in place or detach and wash?
  • Cabinets- Just the outsides or insides as well?
  • Appliances- Stove, refrigerator, microwave, dishwasher: Exterior or interior and exterior cleaned
  • Bathroom items- Toilet, tub/shower, mirrors, vanity
  • Windows- How high are they? We only do insides of windows unless the windows tip or fold inward.
  • Floor joists- Vacuum cobwebs or detail clean?

Do you want flooring cleaned?

  • Carpet- Full carpet cleaning or just a good vacuuming
  • Tile- Strip and Finish (commercial property)
  • Vinyl
  • Wood floors
  • Concrete

Is there any debris or trash that needs to be removed?

  • We can call in for a dumpster if there is a lot to be removed.
  • If there are small amount of trash to be removed we can dispose of at our location.
  • We apologize but we cannot take oil, gas, pesticides, or paint.

These are many of the things to think about if you are looking to have your home or business cleaned. We can tailor our cleaning to what you need and want done. For general cleanings we charge an hourly rate and only charge for how long it takes us to complete a job. We can work up to a dollar amount set by you with a priority list of what you would like completed. Every job is unique and we will treat your situation as such and work with you to get to your goals. Give us a call if you would like to discuss your cleaning needs.

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What’s that smell?

July 16th, 2020 · No Comments

What’s that smell?

High humidity can cause odors to be stronger than usual. Sometimes these smells are pleasant like walking into a greenhouse with fresh flowers in spring, while others can be unpleasant such as a wet and stale basement or pet odors where Felix didn’t make it to the litter box or Fido didn’t get outside on time. Other times the source of these odors are not obvious.


Fungi and Bacteria Odors

Fungi and Bacteria release Microbiological Volatile Organic Compounds or MVOCs. Those musty odors are commonly associated with mold growth and are present when active microbial growth is occurring. This process starts 24-48 hours after water has been introduced. If fungi is made dormant these odors may dissipate, but when water is reintroduced the process will start again where it left off. Bacteria can grow whenever excessive moisture is present; often from unsanitary water or clean water that has come into contact with unsanitary areas such as a pet soiled area or spilled food (which may have happened some time ago). Bacteria odors tend to be more pungent and bitter than fungi odors because they are caused by organism digestion. Because of the rapid growth rate of bacteria and fungi it is in a homeowners best interest to have a restoration process happen as soon as possible when a water damage occurs.


Water damages such as broken pipes, overflowed bathtub, or flood waters may be obvious when they happen but fungi and bacteria can grow if the relative humidity level remains above 60% for a period of time. This creates an ideal environment for bacteria and fungi to grow. Having a dehumidifier or air conditioner removing extra humidity in the spring and summer months can help keep an environment healthier. But in order to allow those types of dehumidification to be effective, we highly recommend air circulation. Ceiling fans and central air are great ways to promote evaporation and keep water molecules energized which prevents growth.


We are trained to cleanup areas from various causes of bacteria and fungi odors.

Moldy walls and carpet


Pet Odors

We love our pets, but they can cause a room to have an off odor for many reasons. If Fido went swimming and ran into your living room and rolled all over your living room rug; a good carpet cleaning can help remove those odors. But, when Felix decided that the litter box was not where he wanted to go, we may be able to help remove those odors and stains without much disarray depending on the saturation amounts. If urine has soaked down into carpet padding or the sub-floor, more steps need to be taken to eliminate the odors present. These types of odors can often go unnoticed until humidity levels get high and the bacteria levels increase.

Pet stained carpet amplified by a water damage.


Smoke Odors

Smoke odors can be difficult to eliminate from a home because of the nature in that it occurs. Whether it is nicotine smoke or a kitchen fire the smoke molecules are extremely small that they can penetrate many hard to clean areas. These types of odors may call for removal of some items, detailed cleaning, using a sealer on some surfaces along with air purification techniques. We utilize our Hydroxyl and Ozone generators to assist with these difficult to remove odors.




Hot kitchen fire allows smoke and odor to penetrate many nooks and crannies.


Other Smells

An off smelling room can change an opinion of a space and how you use it. Using fragrances to cover up odors only mask what the source of a smell is. Until the cause is removed the odor can continue to linger. We have seen that odors can turn people away from using a space as it was intended. Our technicians have experience and are trained to located and help resolve unpleasant smells in a home or business.


If odor is something you are dealing with, give us a call and we well find a way to get to the cause of the issue.

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Sewage Backup Cleaning

July 3rd, 2020 · No Comments





Experiencing a sewage backup or overflow is more than damaging to your home. It can be dangerous to your health. Whether it’s a sewer backup from a breakdown in a neighborhood sewer system or water runoff from a storm, we respond with the right tools, expert training and techniques to remove the hazards and water from your home and repair the damages.


Blockages are often cause by:

  • Soil settlement
  • Misaligned joints
  • Root infiltration
  • Pipe collapses
  • Grease buildup
  • Items flushed down a drain

Remember, it could look perfectly fine, but germs are invisible. Make sure the job is done right with the experts from ServiceMaster Restore.


  1. Specialized removal of sewage & water to help eliminate parasites, bacteria & viruses.
  2.  Removal of contaminated furnishings, carpet & flooring, & when necessary, other surfaces that have been exposed to potential contamination.
  3.  Use of industry-leading equipment, including professional-grade air movers to ventilate & dry the area.
  4.  Cleaning & sanitizing of the area to prevent the spread of microbes that may cause disease or sickness, & when necessary, treatment of the area to help prevent future mold & mildew growth.
  5.  Ongoing guidance & support, backed by 65+ years of industry leadership.

Content From: ServiceMaster Restore







We are here to help in all situations large or small; we will help guide you through the process of what we need to do to help get your life back to what it was prior to disaster happening. Working with insurance companies is something we do on a regular basis; using industry standard language and pricing. In the case of a sewer backup or drain overflow, not all policies have this added coverage added to it automatically. We suggest you talk with your agent about this to help protect you from a potentially costly and potentially hazardous disaster bill.

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COVID-19 Disinfection

March 18th, 2020 · No Comments

COVID-19 Disinfection

ServiceMaster Clean stands ready to help keep our communities clean, healthy, and safe. Our cleaning technicians can perform coronavirus disinfection in homes, businesses, and public spaces. Call us today to learn more about our disinfection process.

The New Coronavirus  

COVID-19, or “coronavirus disease 2019,” should be taken seriously. Since it was first identified in December of 2019, it has spread globally, causing governments to close borders, quarantine hundreds of millions, and shut economies down. Over 7,000 deaths worldwide have been confirmed, and the crisis is likely to continue for many weeks and months. Older adults and adults with vulnerable immune systems are most susceptible to serious illness from COVID-19.

How does the coronavirus spread?

COVID-19 is spread through person-to-person contact and likely through contact with infected surfaces.

Person-to-person infection can occur from breathing in respiratory droplets from infected persons. Direct touch isn’t necessary to spread the infection. “Social distancing,” or maintaining six feet of distance from others, will limit this person-to-person spread.

Infection can also occur by touching an infected surface and then touching your own face, nose, or eyes. During this time avoid touching your face for this reason.

How long could the coronavirus live on surfaces?

A recent study found that COVID-19 can survive on surfaces: 4 hours on copper, 24 hours on cardboard, 48-72 hours on plastic and stainless steel. Disinfect and clean surfaces frequently to limit the chance of spread.

ServiceMaster Clean

Contact us to schedule a thorough disinfection and cleaning. As a local business, we’re ready to pitch in and help our community the best way we know how: professional cleaning that provides more peace of mind.

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March 16th, 2020 · No Comments


The risk of catching a cold or coming down with the flu can be high – especially in the winter months. If someone in your home gets sick, germs can easily and quickly spread to other members of the household. In just a few days, your whole family could be showing flu symptoms.

Luckily, there are a few ways to avoid germs year-round. According to the Centers for Disease Control and Prevention (CDC), good daily habits can help stop the spread of germs and prevent you from getting ill. Use this guide from the professionals at ServiceMaster Clean to learn common ways to avoid germs and keep them from contaminating your home.


Washing your hands is a simple way to help stop the spread of germs and keep yourself from getting sick, whether you’re at home, at work or in public areas. Teach your family members the following handwashing tips and techniques to help avoid germs:


According to the CDC, there are several times throughout the day that you should wash your hands properly. The best times to wash your hands to avoid getting sick and spreading germs include:

  • Before, during and after preparing food.
  • Before and after eating.
  • Before and after caring for someone who is sick.
  • After using the bathroom.
  • After coming into contact with bodily fluid.
  • After coughing, sneezing or blowing your nose.
  • After changing a diaper.
  • After touching a family pet.
  • After taking out the trash or coming into contact with garbage.
  • After coming home from the germiest public places.
  • When your hands look visibly dirty.


Cleaning and disinfecting your home regularly is important to help keep everyone healthy. When somebody in the house is sick, take more of an active role to combat bacteria and viruses before they are able to spread.

Wipe down high touch surfaces such as doorknobs, tables, chairs or other items that a sick individual has touched, with low-level disinfectant wipes. Infectious germs can live on surfaces for hours or even days, so it’s important to keep up a cleaning routine even in the days after an infected person starts feeling better. The CDC also recommended disinfecting the kitchen, bathrooms and other areas where potentially infectious germs can linger.


Touching your face is one of the easiest ways to get germs on your hands into your body. If you touch something that’s been contaminated with germs and then touch your face, you could be transferring illnesses through the mucous membranes in the eyes, mouth and nose. To help prevent illness, wash your hands immediately after touching germy surfaces and avoid touching your face as much as possible.


If possible, avoid spending time in close contact with sick individuals. If you’re caring for sick family members, always wash your hands after providing care. If you are the one feeling sick, keep your distance from others to help prevent them from becoming ill, too. Stay home from work, school and other commitments until you are healthy.

At ServiceMaster Clean, we know how important infection control and prevention is. With decades of experience in janitorial services for healthcare facilities, our professionals follow best practices and procedures published by leading organizations like OSHA and the CDC to help ensure that hospitals, medical offices and other practices are cleaned and disinfected properly.


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Ice Damns-Can cause more damage than meets the eye

December 20th, 2019 · No Comments

Ice Damns

Ice damns occur when snow on a roof melts, runs down the slope and gets to the edge/soffit and refreezes. This process happens repeatedly and the ice builds up and prevents natural drainage off a roof. This can then cause the water to actually run uphill under shingles and even metal roofs.

Once ice damns form they can cause damage to your shingles, sheathing, insulation, interior ceilings and walls, flooring and more. By the time you notice water inside the home or business, damage has already been done behind the scene.


Prevention is your best way to prevent from having a major water damage to your home or business. Ice damns start with melting snow; the snow melts either from heat loss from the home or being heated up from sunlight or air temperatures.

We cannot control the weather, so checking insulation levels can be a good place to start. Secondly, having your attic space properly vented will allow it to stay cool which will prevent snow from melting in the first place.  Keeping snow off your roof initially will stop these types of issues from occurring; this can be accomplished by using a roof rake or hiring a professional service to remove the snow for you.  In some cases heated cables can help prevent buildup along edges of roofs. Every building and roof scenario is different so finding the right solution for your home or business might take some research or contacting a specialist.

We Are Here To Help

While we all hope to prevent ice damns from happening in the first place some times things happen and every day life can seem like it is turned upside-down. If you notice water entering your home from above, below, or anywhere, we can help locate the source and help come up with a plan to remedy the problem. Our trained specialty is then to ensure that structure gets dried and cleaned properly to prevent any growth. Call us if you have questions or are in need of assistance.

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Renter’s Insurance- Why do I need it?

February 6th, 2019 · 1 Comment

In our world of disaster restoration, we see the usefulness of insurance almost every day. We often are working with a homeowner’s insurance policy, but disasters do happen in rental properties as well. Tenants could save themselves a lot of headache and money by having a basic Renter’s Insurance policy.



Here are some facts about Renter’s Insurance that you might not know.

  1. It can cover your belongings even when they are not in your home. Things like bikes, laptops, and jewelry can be covered if they are stolen or damaged. If you are in a car accident, your policy can cover things damage that your auto policy might not cover.
  2. Your most valuable belongings can get extra coverage under your policy. You can be protected from costs due to items being lost, stolen, or damaged such as: jewelry, musical instruments, artwork, guns, etc.
  3. Renter’s Insurance can also include liability for medical expenses if someone gets hurt at your residence. Without liability insurance, if you were at fault, you could end up paying for their bills.
  4. If you accidentally cause a broken window, break a pipe, or over-cook dinner; renter’s insurance can help cover the cost of the repairs to the building. It can also take care of your belongings. Without it you could be responsible for the entire cost of the repairs.
  5. Without Renter’s Insurance, you may no longer be able to live in your residence. If your home has a major disaster, such as a fire, flood loss, sewer backup, tornado damage, etc. you may be displaced. Renter’s insurance can help cover other living arrangement for that time frame and cover the cost of cleaning and moving your contents for that process.


While we are not an insurance company, we work with them on a regular basis and see how hard it can be for renters when tragedy strikes. Their home and their world gets turned upside down. Renter’s insurance is relatively cheep too; often it is $10-20 a month. We recommend that, if you are renting a place, you talk with a local insurance agent about what coverage would be appropriate for you and your family.


This is a scenario the we have seen multiple times and we wish that is did not have to happen this way.


A rental building has had a major fire and the renter’s are forced to evacuate. The building might take months repair including: removing the severely damaged structure, drying the structure from the water used by the fire department, cleaning the entire building for odor, and then letting contractors come in to put things back together. But, before any of that can happen renter’s belongings need to be removed. Many renters cannot or do not want to pay a professional company to clean their belongings because of the cost associated with it. So sadly, many times contents end up being disposed of so the structure can be addressed.

While the structure is being focused on, the renters are left in an unfortunate circumstance. They no longer have a place to live and most of their belongings are destroyed. If more renters would have Renter’s Insurance it would pay to replace the items that cannot be cleaned and clean the items that can be saved. Also the cost to move them to a safe location and provide renters with a temporary place to live until they can move back in.

We don’t like to see anyone displaced from the place they call home and we try to help in whatever ways we can. We understand that these situations can be emotional and stressful and we are here to help; even if it is just a bit of advice on simple things that you could do to take the next steps to regaining a sense of normalcy after a disaster.


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Fire by Lightning: Myths & Facts

July 27th, 2018 · No Comments

Lightning Myths & Facts

It isn’t every day we walk into a fire disaster and find that the source was lightning, but it happens. In May of this year, on a Friday morning, lightning struck the ground about a quarter of a mile away from a house. It then traveled through the ground, reaching the electric and gas lines. The fire didn’t ignite for almost 48 hours. Someone driving by early Sunday morning noticed the house burning. Fortunately, the gentleman was not home and did not get hurt. He had realized Friday morning that the electricity was out. With the storm that would be normal, so he didn’t suspect anything. Point being, we cannot predict or prevent these types of things from happening. Even if mother nature doesn’t always choose to be nice to us, we can educate ourselves to be better prepared. This article has some very interesting myths and facts about lightning.

Image result for lightning strikes


Fire Safety

Regardless of the source of the fire, it is NEVER something that should be taken lightly. Everyone should have a fire escape plan. There are many websites that will tell you different ways to ensure your safety if ever in a fire. ServiceMaster would like to share an article that we feel is important for everyone. It provides information about:

Home Fire Prevention, Home Fire Safety Equipment, Fire Safety Planning


Image result for fire pictures







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Flood Damage

March 30th, 2018 · No Comments

When a flood happens it can be a stressful situation. Here is a post from ServiceMaster Restore that may help you if you find yourself in this situation.



SEPTEMBER 15, 2016

Floods are the number one natural disaster in the United States, reports the National Flood Insurance Program (NFIP). A flood can destroy basements, entire floors and entire homes, depending on the severity of the flood waters. The NFIP states that the average flood claim from 2010 to 2014 was close to $42,000. Being hit with a flood is beyond stressful, from the prospect of losing your home or belongings to the flood insurance claims process itself. We’re here to make the process of filing a flood insurance claim a little less confusing.

Flood Insurance Claim Tips

  1. Find and review your homeowners or renters insurance policy. Your insurance company or agent can provide a copy if the original was lost or damaged in the flood. Look to the declarations page for information regarding the policy’s flood damage coverage, limitations, exclusions and how the claim filing deadlines work.
  2. Call your insurance agent or insurance company. You need to make this call as soon as possible to get the claims process started.
  3. Take pictures and video of the flood damage before beginning any clean-up. The claims adjuster will want to see the damage before any restoration takes place.
  4. Contact ServiceMaster Restore® for a full assessment of the flood damage and an initial estimate of the remediation costs. We will extract standing water and enact effective drying procedures. Our teams also perform pack-out services, board-up and full mold remediation procedures as needed.
  5. Refrain from throwing anything away when removing water damaged items. Your claims adjuster may need to examine items during the claims inspection.
  6. You’ll need to provide several pieces of information for your claim.

These may include but are not limited to:

  • Date of the flood and cause of the flood
  • Location of flood damage
  • Your contact information or contact information for the property owner
  • Clean-up and remediation estimates
  • Receipts for all clean-up, repairs and other related costs
  • Receipts for hotels and other expenses if you have to leave your home
  • A complete list of all personal items damaged by the flood, including furniture and building materials

During the flood insurance claim process, be sure to keep detailed records of each interaction with the insurance company. Log phone conversations with the date and time, the name of the person you talked with and a brief description of your conversation. Maintain a copy of all written communication with the insurance company, including printed versions of emails and any other digital communication.


Flood Damage Policies

Unfortunately, the average homeowner’s insurance policy often doesn’t cover floods, even though they are our nation’s most common natural disaster. Separate flood insurance can be purchased, which is important especially if you live in a flood zone or in an area prone to natural flooding. Remember that if you’re a victim of a major flood or other catastrophic flood event, it may take longer than usual to receive your claim check. The aftermath of a natural disaster can be devastating. Let us make the recovery from an emergency like flooding less stressful. ServiceMaster Restore® is there 24/7/365 for full flood damage and water remediation. Our trusted professionals work safely and quickly so you can focus on getting back to normal.

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Renters insurance

March 16th, 2018 · No Comments

Renters Insurance

Here at ServiceMaster we handle many different situations and many times it involves individuals in a rental situation. A landlords insurance does not cover your personal belonging, which can leave you with either an unwanted bill or a lot of work personally. Below is an article about renters insurance that we feel explains the importance of having this quite affordable insurance to protect yourself and belongings.

If you’re a renter and you own things and who doesn’t? You need renters insurance. You can purchase inexpensive renters insurance for less than $1 a day. The important thing is to make sure that your assets are covered.

Renters insurance   also called home and contents insurance   covers your belongings from theft and damage. It provides liability coverage if someone is injured while in your apartment. Part of that liability coverage, which is typically about $2,000, is to pay the injured person’s medical bills. It can also pay for any lawyer fees and settlements.

Renters insurance will pay for the loss of use of your apartment, meaning you can receive payment to stay in a hotel or other place if your apartment is damaged by a fire, storm or other covered event. It covers your belongings while off premises, which means your belongings are covered while you are traveling or if you leave them in your car. For example, if your laptop is stolen from your car or if your luggage is stolen while on vacation, you can file a claim and receive payment.

There are a few broad reasons for you to purchase contents insurance. They include theft of your belongings and damage to your belongings caused by fire, lightning, windstorms, hail, explosions, smoke, vandalism and plumbing leaks. Let’s review a few specific scenarios that emphasize the top reasons to purchase renters insurance.



If you have a computer, you know how valuable it is for storing data, running applications, scrolling the web and entertainment purposes such as streaming video. The documents, data, photos and videos you keep on your computer are irreplaceable. Most renters insurance offers a standard payout, often replacement value, if your computer is stolen or damaged. If you feel you need additional coverage, you can purchase an endorsement, or extra coverage, for your computer, as well as other items such as jewelry, silverware, firearms, business personal property and almost anything you want to insure.



You come home one evening and fire trucks and firefighters are wrapping up hoses and stowing their firefighting gear on the fire truck parked outside your apartment building. Your neighbor fell asleep with a lit cigarette. Your apartment did not burn, but it and everything in it   including your clothes   were damaged by smoke. Renters insurance can pay you for your loss and pay for a place to stay while the damage is repaired.


Water Damage

A pipe bursts in your ceiling while you’re at work and pours water onto your great grandmother’s Stickley rocking chair. The leather upholstery is ruined. It’s a notable antique and worth a pretty penny. Your renters insurance will pay to repair the rocker. It’s important to have renters insurance because your landlord’s insurance doesn’t usually cover your personal belongings.


Personal Injury

While visiting your apartment to introduce herself, your nosy neighbor who plays her music too loud and can’t seem to park between the lines in the parking garage slips on some raspberry yogurt and knocks herself unconscious. She hits her head on the counter and needs a few stitches. Your renters insurance will cover your liability for her injuries. It typically provides liability coverage from $100,000 to $500,000, which is ample. If you desire more, or less, you can purchase up to $2 million or as little as $50,000 in liability coverage.



Renters insurance is affordable and worthwhile. You can get renters insurance quotes online, which makes shopping for this must-have insurance simple and easy. If your belongings are stolen, damaged or destroyed by fire, storms, smoke, vandalism or other covered causes, renters insurance provides you with peace of mind because you know they’ll be replaced.


Information from this post is by DB Troester from  on March 16, 2018

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